Digital products: because our guides and ebooks are delivered instantly as downloads, all sales are final once the download link has been accessed. If you were charged but did not receive your download, contact us within 7 days and we will resend it or issue a full refund. Services: the initial 50% advance becomes non-refundable once design work has begun; if you cancel before work starts, the advance is refunded in full within 7 working days. Refunds are processed to the original payment method within 5–7 business days.